Effective Date: 7/26/2023
Thank you for choosing www.ierrandforyou.com (the “Website”) for your errand running needs. We strive to provide exceptional service to our valued customers. However, we understand that situations may arise where you may need to cancel a service or request a refund. This Refund and Cancellation Policy outlines the terms and conditions for cancellations and refunds. By using the Website’s services, you agree to be bound by this policy.
1. Cancellation Policy
a. User-initiated Cancellations: As a user of our services, you may initiate the cancellation of an errand before the Errand Runner starts working on it. To cancel an errand, please contact our customer support team at info@ierrandforyou.com. If the cancellation request is received before the Errand Runner begins the errand, we will process the cancellation and provide a full refund.
b. Errand Runner-initiated Cancellations: In some exceptional cases, an Errand Runner may need to cancel an errand due to unforeseen circumstances or emergencies. If an Errand Runner initiates a cancellation, we will notify you promptly and provide a full refund.
2. Refund Policy
a. Deficiency in Services: If an errand is completed, but the service provided does not meet the agreed-upon specifications or if there is a deficiency in the service, you must report the issue to us within 7 days of the completion of the errand. Our customer support team will evaluate the situation and, if the claim is valid, provide an appropriate refund for the affected portion of the service.
b. Non-Performance by Errand Runner: If an Errand Runner fails to perform the agreed-upon service without a valid reason, resulting in non-delivery of the errand, you must report the issue to us within 7 days of the scheduled completion date. We will investigate the matter, and if the Errand Runner is found responsible for the non-performance, we will issue a full refund.
c. Payment Disputes: If you believe there has been an unauthorized or incorrect charge, or any other payment-related issue, please contact our customer support team immediately. We will investigate the matter and, if appropriate, provide a refund.
3. Exceptional Circumstances
In some cases, we may consider refunds or cancellations for situations not explicitly covered by this policy, such as extenuating circumstances or unforeseen events. Decisions regarding such exceptions will be made at our discretion.
4. Contact Information
If you have any questions, concerns, or requests regarding this Refund and Cancellation Policy or the Website’s services, please contact our customer support team at info@ierrandforyou.com
By using www.ierrandforyou.com, you acknowledge that you have read and understood this Refund and Cancellation Policy and agree to be bound by its terms and conditions. This policy is subject to change, and any revisions will be effective immediately upon posting on the Website.